Terms and Conditions
We welcome you to ShelbyWin Casino ("we," "us," or "our") online platform (the "Platform"), a service provided by us to facilitate social gaming, entertainment, and other activities governed by these Terms and Conditions ("Agreement"). By accessing the Platform, creating an account, or participating in any activity through our website, mobile application, or related services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.
Acceptance of the Terms
Your access to and use of the Platform is subject to your acceptance without modification of these Terms and Conditions. If you do not agree with any provision contained in these Terms and Conditions, please do not continue using our services. We reserve the right to modify or update these Terms at any time by posting an updated version on the Platform.
Eligibility Requirements
You must be at least 18 years old (or the minimum age as required by your jurisdiction) to use the Platform. By accessing and using our services, you represent that you are of legal age in the country where you reside or, if you're not yet 18, have obtained consent from a parent or guardian.
Minimum Age Requirements
As mentioned above, we require all users to be at least 18 years old (or the minimum age required by your jurisdiction) to access and use our Platform. This is in line with most jurisdictions' regulations regarding online gaming and social media usage.
Geographic Restrictions
We reserve the right to restrict or deny access to certain countries due to regulatory requirements, local laws, or international sanctions. We will update this list from time to time but cannot guarantee it's comprehensive or up-to-date at any given moment. If we have blocked your IP address for security purposes, you may contact our customer support team.
Account Registration Rules
To access the Platform and its features, you must create an account by providing required information during registration. Your username should be unique to identify you on our Platform. You are responsible for maintaining accurate details in your profile, keeping track of any changes made via "Edit Profile," and notifying us about any unauthorized access or other security breaches.
One-Account-Per-User Policies
You can only have one registered account with us at a time, regardless of the device used to access it (computer, smartphone, etc.). Having multiple accounts without authorization will result in permanent suspension or closure. If you need assistance managing your login credentials or suspect someone has accessed them without consent, please contact our customer support team.
Identity Verification and Kyc
To ensure compliance with anti-money laundering laws, we require users to go through a Know Your Customer (KYC) process upon requesting high-stakes transactions, participating in premium services, or when required by applicable jurisdictional regulations. This involves submitting specific documents that verify your identity and address.
Account Accuracy Obligations
You agree to provide accurate information about yourself during registration, updating it regularly as needed. This ensures you receive important notifications regarding your account status.
Account Security Responsibilities
To prevent unauthorized access to the Platform or breach of user data, we recommend setting a secure password and using two-factor authentication wherever available. Never share login credentials with others or use third-party apps to generate passwords for our services.
Login Credentials and Password Protection
You are responsible for protecting your account information (e.g., username and password) from unauthorized access by other individuals, whether through shared devices, weak passwords, phishing scams, or similar means. We're not liable for losses resulting from user negligence in safeguarding login credentials or failure to report security breaches.
Restricted Behaviour and Prohibited Activities
We prohibit behavior that we consider unsportsmanlike (e.g., intentionally cheating, colluding with other players), abusive toward staff, engaging in spamming, sending malware attachments via our communication channels, etc. Breaking any terms may result in the immediate suspension or closure of your account without a refund.
Multi-Accounting and Fraud Prevention
For fairness to all users, we prohibit maintaining multiple accounts for strategic purposes (e.g., gaining unfair advantages). Users with a history of suspected cheating or other forms of multi-account usage will not be tolerated. This policy is enforced at our sole discretion.
Bonus and Promotion Rules
Bonuses, promotions, and offers ("Promotions") may have conditions that are detailed on the relevant page within your account after claiming it. All Promotions must comply with applicable law and should not circumvent any regulatory restrictions on bonus caps or other limits imposed by local jurisdictions.
Wagering and Gameplay Conditions
To participate in certain games, activities (e.g., free play modes), promotions, you may be required to wager specific amounts of credits, money, etc. The wagers must meet criteria outlined for each feature or game and adhere strictly to the rules applicable to that activity.
Bonus Abuse Prevention
If we suspect bonus abuse regarding real money plays on our platform, deposit/withdrawal rates in relation with gameplay (including low-risk bets or unreasonably slow play) to gain excessive advantages or generate revenue not contemplated during initial registration under a valid account created and used according to the terms of these agreements.
Deposits and Withdrawals
For ease of use and adherence to financial regulations, we require you to deposit funds before withdrawing them. All deposits must adhere strictly to our specified amounts per transaction, type (e.g., credit/debit cards), as outlined during your account registration or when participating in promotional activities governed by Terms and Conditions related thereto.
Verification Before Withdrawals
Before making withdrawals on the Platform, we may request verification of identification and/or address via documentation (government-issued ID and proof of residential address) submitted through a secure upload portal for our review. The requirement will depend upon your account balance, transaction history, or if it meets regulatory requirements to protect against money laundering.
Processing and Review Procedures
Each deposit, withdrawal, bonus claim, wager made on our platform follows strict rules, terms defined within this agreement and in line with applicable law(s). This process protects user rights as well.
Responsible Gambling Expectations
ShelbyWin Casino strives for a fair experience among all users but encourages responsible gaming practices. Please utilize the self-assessment tool available through "My Profile" when registering an account or if prompted by notifications regarding your gambling behavior. Users displaying patterns indicative of problem betting will receive messages recommending resources from national organizations such as GambleAware in the UK.
Self-Exclusion and Account Restrictions
Upon recognition that you're exhibiting problematic gaming tendencies, our system may automatically restrict access to certain features within ShelbyWin Casino until further notice upon notifying our Support Team regarding the activation of a self-excluded account for your protection. We take this obligation seriously but can also cancel said restriction under extraordinary circumstances after consulting applicable regulations.
Game Fairness and Rng Systems
All games accessible via the Platform are governed by algorithms that use Random Number Generators (RNG) to maintain fairness across various play situations and prevent player bias toward particular outcomes during repeated gameplay, consistent with our commitment towards a balanced gaming experience for users on our platform.
